Do you want to learn the best ways to deal with conflicts and difficult situations in the workplace and in your social life? Do you want to be able to express yourself, your ideas, your needs, and your wants in a respectful way? Do you want to say no more often without feeling guilty? Do you want to manage your emotions when you are in uncomfortable and stressful situations? This course will give you practical assertiveness techniques to improve your communication skills at work and in your social life. What you’ll discover in this course: - Learn highly effective and practical techniques to deal with any conflict in your personal and professional life - Learn to reduce negative emotions and discomfort when communicating with people - Discover how to express yourself, speak up, and share your ideas and opinions in a respectful, calm, and positive way. - Learn to communicate with confidence, presence, and assertiveness - Discover the best ways to react and defend yourself when you are criticized - Learn how to receive and digest negative feedback - Learn to say no more often without feeling guilty - Discover how to express what you want and your rights with integrity, honesty, and respect for others - Discover how to deal with confrontation, challenging situations, and difficult people This course is for you: - If you want to be more assertive and confident in the workplace or in your social life - If you want to learn how to deal with conflicts, difficult people, and uncomfortable situations - If you want to say no more often but you don’t want to hurt the other person - If you want to learn practical communication skills to have more success with people - If you want to express yourself more in meetings, etc. What people are saying about this course: "I enjoyed the course. It covered the material in a very personable manner. Notes at the end were great as well. Will definitely practice the lessons learned at work in the new year." Janet S. ★★★★★ "Excellent presentation in engaging with the audience and delivering the information in a well-laid-out format. Information was useful." Jaclyn F. ★★★★★ "Lots packed into 2 hours. My favorite statement was the final post-it on Negative Emotions." Brenda R. ★★★★★ "Brilliant!" Alimuddin A. ★★★★★ "I liked the course so much ." Amira B. ★★★★★ Field of Study: Communications & Marketing (for 3 CPE Credits)