Unresolved conflict is a significant source of friction in organizations, leading to poor decisions, slow processes, and lost talent. The "Managing Conflict with Confidence" course provides essential skills, concepts, and frameworks to effectively tackle and resolve conflict, empowering you to navigate challenging interactions with assurance.

Developed by conflict resolution expert Jamie Notter, this course is structured into three progressive units designed to transform your approach to conflict.

• Developing Your Internal Mindset: Master the core mindset of engaging conflict, understand emotional intelligence to manage your reactions, and identify your conflict style to leverage personal biases and preferences effectively. This unit prepares you to confidently lean into difficult situations.

• Problem-Solving Basics: Learn the art of interest-based negotiation, moving beyond rigid positions to uncover underlying needs and achieve win-win solutions. You will also develop crucial coaching skills, mastering the power of open-ended questions to facilitate deeper understanding and collaborative problem-solving.

• Better Conflict Conversations: This unit integrates your learning by equipping you with practical tools for impactful conversations. Utilize the "Ladder of Inference" to slow down complex discussions, unpack assumptions, and pinpoint core issues. You'll also learn a powerful feedback model to clearly communicate behavior and impact, leading to constructive changes through effective requests and counter-offers.

By completing this course, you will gain the ability to recognize conflict dynamics, solve persistent problems more effectively, and confidently move through difficult conversations, unlocking new potential for yourself and your organization.