Workplace conflict is unavoidable, but it doesn’t have to be destructive. This course provides you with the essential knowledge and tools to recognize, manage, and resolve conflict effectively—whether you’re a manager, team leader, or employee. You’ll learn how to identify the root causes of conflict, spot the warning signs early, and understand when and how to intervene. Rather than avoiding conflict, this course shows you how to turn it into a constructive opportunity for improved communication, understanding, and performance.

You'll also be introduced to the mediation approach, learn how to reach lasting resolutions, and explore proactive strategies for preventing future issues. Whether the conflict is minor or more serious, these skills will help you create a healthier and more productive work environment.