Using a Collection Agency to assist you with your aged receivables can be a double edged sword. If you don't do your due diligence it can have an adverse effect on your school’s brand and reputation. On the other hand using a collection agency as a trusted partner can enhance your recoveries and even help you retain students.

In this presentation delegates will learn how to determine whether using a collection agency is necessary, a structured selection process, relationship management, reporting, and complaint/issues management and driving agency performance.