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Managing and Avoiding Conflict
Learn conflict resolution techniques, emotional intelligence, and behavior management to foster productive relationships and minimize workplace disputes.
4.6(113)
8 Courses•1119 Reviews
Program Summary
Speakers Title
Agenda
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About this course
HRCISHRM Provider
Differences of opinion and approaches are inevitable, but conflict can be avoided through careful and emotionally intelligent handling of the situation.Â
This course equips participants with essential skills to navigate workplace conflicts effectively. Through practical insights, models, and strategies, learners will explore the roots of conflict, its effects, and the best approaches for resolution. Topics include understanding conflict types and causes, emotional intelligence application, and the use of proven frameworks like the Thomas-Kilmann model. Ideal for professionals seeking to enhance team harmony, productivity, and personal growth.
Topics List
- Understanding Conflict: Definitions and Causes
- Emotional Intelligence in Conflict Management
- Common Behaviors in Conflict Situations
- Conflict Management Styles and Models
- Effective Communication Techniques
- Impact and Consequences of Conflict
- Strategies for Conflict Resolution
This course includes:
schedule1 hour on-demand video
signal_cellular_altBeginner level
task_altNo preparation required
calendar_todayPublished At Dec 26, 2024
workspace_premiumCertificate of completion
errorNo prerequisites
lock1 year access
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