2 HOURS
Description
Why should you invest time and energy into building brilliant client relationships?
It’s simple: Increased client satisfaction leads to a better chance of retention, upselling and getting more referrals.
But building great relationships is a process; it’s not something that just ‘happens’. If you can create systems and habits for your team, you’ll have a much greater chance of long-term success
The 9 modules of this course will walk you through various aspects of building successful client relationships and present actionable best practices that you can immediately implement in your firm. For example, we’ll cover:
• Strategies for productive meetings – including how to ask the right questions to get the outcomes you want
• How to offer meaningful support your clients, particularly those who are business owners
• How to elicit ‘big picture’ goals from your clients and add value to their business through understanding these goals
• How to help your client clarify what will REALLY make a difference to their business
• What to do when a client relationship is awkward or gets off to a rocky start
• How to challenge clients gently, but effectively to achieve productive engagement
• How to continually enrich and stimulate the client relationship
Improve your team’s client management and your client’s experience of working with you and build processes to ensure this is sustainable in your firm!
What you will learn?
Learn to implement systems and methods which improve the client experience
Increase client satisfaction and retention
Improve team performance and reduce reliance on partners
Identify new sales opportunities from existing clients
Increase referrals from existing clients
Skills Covered
CLIENT COMMUNICATIONCLIENT ENGAGEMENTWORKING WITH CLIENTSSALESTEAM DEVELOPMENT Duration
2
hours
Certificate
Available
Level
Intermediate
Prerequisites
No
Preparation
No
Access
One year
Price
US$58.50
100% moneyback guarantee
If you cancel within 10 days and you’re not completely satisfied, we’ll give you all your money back.
No questions asked.
Features
Verifiable
We make it easy for you to stay compliant with your organization's requirements by providing completion certificates that you can download anytime.
Online
You're busy - we get that. That's why we've recruited the top experts in your field to provide courses that you can take on your own schedule.
Anytime
Learn at your leisure. You can start, pause, and restart the courses whenever you like. They are mobile optimized for extra convenience.
Learn the Easy Way
Access the course for a full year
Start and finish on your own schedule
Download completion certificates
Share your certificate on LinkedIn
Curriculum
2
hours
1
Guide
|
8
Quiz
|
9
Video
Curriculum
1
Guide
8
Quiz
9
Video
2
hours
guide
Section 1. Start Listening, Ask Questions-Part1
Video
10
m
Build a System for Natural and Productive Meetings
Quiz
Quick Quiz!
Section 2. Support Your Client-Part1
Video
7
m
Define Meaningful Ways to Support Your Client
Quiz
Quick Quiz!
Section 3. Understand Client Goals-Part1
Video
10
m
Understanding Six Common Types of Client Goals
Quiz
Quick Quiz!
Section 4. Challenge Yourself and Branch Out!-Part1
Video
7
m
Work with People who are Different From You!
Section 5. Getting to Know Clients - Building Structures-Part1
Video
9
m
Build a System to Understand Your Clients
Quiz
Quick Quiz!
Section 6. Dealing with an Awkward Start-Part1
Video
8
m
Give Relationships the Best Chance of Success
Quiz
Quick Quiz!
Section 7. Make Your Clients Curious-Part1
Video
8
m
The Art of Gently Challenging Your Clients
Quiz
Quick Quiz!
Section 8. Changing the 'Client Environment'-Part1
Video
6
m
"Mixing It Up" With your Client!
Quiz
Quick Quiz
Section 9. Six Client Management Skills-Part1
Video
6
m
Building Systems for Client Relationship Development
Quiz
Quick Quiz
Learn from the best
Mark Ferris is an entrepreneur who has founded, built and exited businesses which sell services and solutions to corporate customers. His career has spanned Asia, North America and Australia where he is currently based. As a founder, director and investor in early stage technology businesses, he is especially passionate about enabling the rapid growth of businesses to the benef...
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Course
Managing Clients for Success
Building Brilliant Client Relationships.
Format:
Online
Level:
Intermediate
Certificate:
Available
Duration:
2
hours
TOTAL
US$58.50
You’ll be charged this price and get immediate
access to all learning materials. Taxes are calculated at checkout.
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