It’s important for you to develop rapport and trust with your clients, so you can provide the highest level of service.
Building strong, trust-based relationships with your clients starts with how well you listen. In this course, you'll learn the skills to become a truly effective listener—someone your clients see as a trusted advisor, not just a service provider. You'll also discover how to adapt your communication style across four generations of clients, each with their own preferences.
Led by Barb Bruno, this course focuses on listening to understand rather than just to solve, helping you deepen client relationships, avoid common communication pitfalls, and elevate the service you provide.
Internationally Recognized Top Expert in the Staffing and Recruiting Profession
Barb is recognized internationally as one of the top experts in the Staffing and Recruiting Profession. She was selected by LinkedIn Learning to create recruiting courses, which boasted over 1m participants worldwide. Her training has been approved for Continuing Education Credit for LinkedIn Learning’s enterprise clients. Her training is also approved for Continuing Education Credits for the Certification Programs offered by the National Association of Personnel Consultants and Tech Serve Alliance. She also authored the Best Practice Study Guide and Industry Practices curriculum for Tech Serve Alliance and conducts prep training. Barb has addressed international audiences and has developed web based training programs that are distributed worldwide. She became a trainer to help others become more successful. Barb writes for numerous publications, conducts radio interviews and authors one of the most widely read online publications, The No BS Newsletter. She has authored several books, created mobile apps and is often quoted as an industry expert. Barb’s Staffing and Recruiting firm has placed over 10,000 people in jobs and she has developed a web based Career Portal to help job seekers find employment. Barb has been, is and always will be defined by making a difference in the lives of others. She has also held many leadership roles in local, state and national employment associations and has been awarded many top honors. Barb speaks at conferences, conducts webinars, provides in-house training and offers some limited high-level consulting. Her ideas are easy to implement, and participants realize a strong return on their investment of time and money. Bottom Line: Her enthusiasm and passion are contagious!
