With the world becoming more mobile and diverse, diversity has taken on new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes and to encourage diversity in the workplace and even in their community. The Workplace Diversity course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages from a diverse population, employ effective questioning techniques, and communicate with strength. Diversity relates to gender, age, linguistic and cultural background, disability, religious beliefs and pregnancy, and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc. Course Outline: Module One: Getting Started Module Two: Understanding Diversity Module Three: Understanding Stereotypes Module Four: Breaking Down the Barriers Module Five: Verbal Communication Skills Module Six: Non-Verbal Communication Skills Module Seven: Being Proactive Module Eight: Coping with Discrimination Module Nine: Dealing with Diversity Complaints as a Person Module Ten: Dealing with Diversity Complaints as a Manager Module Eleven: Dealing with Diversity Complaints as a Organization Module Twelve: Wrapping Up In this course, I will share best practices for workforce diversity and workplace inclusion. I will discuss ways to champion change and activate initiatives in your organization. *For LSO members: This program contains 1 hour of EDI Professionalism Content.