Give clear, constructive feedback, receive it with confidence, and turn conversations into better performance.
Feedback is one of the most powerful management tools you have.
But it only works when you do it well. Done badly, it damages relationships, reduces motivation, and leaves people feeling confused or defensive.
When you do it well, you build trust, improve performance, develop people, and help everyone do their best work.
This practical course gives you the confidence and skills to make feedback a positive force in your workplace.
Feedback Works takes the guesswork out of both sides of the conversation.
It moves away from outdated methods, like the "feedback sandwich", and introduces practical tools like:
You'll also learn how to ask for feedback, receive it without getting defensive, and turn it into real, visible improvement.
Feedback Works is a practical, step-by-step guide designed to take the stress out of these crucial conversations.
You will learn how to:
Just as important, you will master the art of asking for and acting on feedback to accelerate your own professional growth.
Feedback is one of the most powerful tools you have to improve performance. It gives insights that will boost your team's performance and accelerate your career.
Along the way, you'll explore the thinking of leading feedback experts like:
You will build the skills to handle the moments that trip most people up, like:
Whether you're managing a team, working alongside colleagues, or simply trying to grow in your career, this course gives you a practical, no-nonsense toolkit for making feedback work — for everyone involved.
Business Trainer, Author and Speaker
Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of the University of Manchester.
