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Courses/Law/Employment Law

Effective Internal Investigations: Advanced Techniques

Master the Art of Conducting Effective Internal Investigations in the Modern Workplace: Best Practices, Legal Considerations, and Roadblocks

Created byPhyllis J. Towzey, B.C.S.
4.5
(129 reviews)
AdvancedUpdated Aug 31, 2023
Effective Internal Investigations: Advanced Techniques

What You'll Learn

check_circleUnderstand the importance of conducting internal investigations in the workplace and the consequences of failing to investigate complaints.
check_circleLearn best practices for conducting effective internal investigations, including establishing a foundation, determining the scope of the investigation, protecting confidentiality, and establishing trust with the complainant.
check_circleGain knowledge on how to maintain attorney-client privilege, balance confidentiality and sharing of information, and select the right investigator for the job.
check_circleLearn how to address potential roadblocks, such as non-disclosure agreements and non-disparagement clauses, and conduct investigations involving upper management.

About This Course

Without proper investigation, companies can face legal liability, negative publicity, and poor employee morale. Therefore, this course is crucial for any attorney looking to ensure their organization is conducting internal investigations properly.

Throughout the course, participants will gain a deep understanding of the importance of internal investigations, including the consequences of failing to investigate complaints, and the role of outside investigators in the modern workplace. They will also learn how to encourage employee cooperation, maintain attorney-client privilege, and balance confidentiality and information sharing during an investigation.

Our expert instructor will guide attendees through the steps involved in conducting an internal investigation, from establishing a foundation to determining the scope of the investigation, protecting confidentiality, and building trust with the complainant. The course also provides guidance on crafting effective questions and addressing potential roadblocks such as non-disclosure agreements and non-disparagement clauses.

In addition, the course covers best practices for conducting internal investigations, such as setting clear objectives, disclosing all relevant information, documenting every step, and responding to allegations of misconduct. By the end of the course, participants will have the knowledge and skills required to conduct effective internal investigations and minimize the risks associated with workplace misconduct. They will also learn how to ensure fairness, objectivity, and impartiality throughout the investigation process.

Topics discussed include:

  • Importance of internal investigations
  • Consequences of failing to investigate complaints
  • Evolving practices in modern internal investigations
  • Role of outside investigators
  • Encouraging employee cooperation in investigations
  • Privilege in workplace investigations
  • Maintaining attorney-client privilege
  • Balancing confidentiality and sharing of information
  • Selecting the right investigator
  • Steps involved in conducting an internal investigation (Establishing a foundation; Determining the scope of the investigation; Protecting confidentiality; Establishing trust with the complainant; Crafting effective questions for workplace investigation)
  • Best practices for conducting internal investigations (Having clear objectives; Disclosing all relevant information; Documenting everything; Responding to allegations of misconduct)
  • Addressing potential roadblocks (Non-disclosure agreements; Non-disparagement clause; Investigations involving upper management)
  • Ensuring fairness, objectivity, and impartiality in the investigation process

Your Instructor

Phyllis J. Towzey, B.C.S.
Phyllis J. Towzey, B.C.S.

Board Certified Employment Law Specialist (BCS) | Attorney at Phyllis J. Towzey, PA

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star515 reviews

In 2017 Phyllis Towzey was elected by her peers to the Florida Legal Elite Hall of Fame, one of only nine employment lawyers and one of only three women to earn that honor. Phyllis J. Towzey was among the first-ever group of attorneys to be board-certified by the Florida Bar in Labor and Employment Law. She has practiced law since 1987 and her law firm in downtown St. Petersburg, Florida, provides employment law services to business owners, medical groups, physicians, professionals and business executives. She is continually named to the Best Lawyers in America, the Florida Super Lawyers list, and the Best Lawyers in Tampa Bay by various rating agencies. She has been continually AV rated by Martindale since 1995, and her firm was among the first to be selected as a Preeminent Woman's Law firm. Ms. Towzey is a litigator specializing in employment law. Her practice includes trials in state and federal court and appeals. She is admitted to practice in all Florida Courts and the U.S. Court of Appeals, Third, Fourth, Ninth and Eleventh Circuits, and the U.S. Court for the Middle District of Florida and the Southern District of Florida. Ms. Towzey has experience as a certified mediator and arbitrator in both state and federal court, with an additional specialization in employment law cases. Ms. Towzey is a chapter author for Personnel Law Update, and Certificate in Human Resource Management , and Employment Law Hot Topics, all published for The George Washington University by the Council on Education In Management, Charlotte, North Carolina. Ms. Towzey serves on the editorial board for the Employment Law reference book Employment Evidence, authored by Eugene K. Hollander. For The Florida Bar, Ms. Towzey presented a Labor and Employment Law Webinar: FLSA Update: Dionne and its Progeny, Calculating Back Pay in Failed Exemption Cases, Recent Decisions Applying Lynn’s Food Stores, Disclosure Obligations and Other Emerging Issues in Wage and Hour law.

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What Students Are Saying

4.5
Student's Choice
129 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.